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Terms of Service

Eggman LLC

Last Revised: October 2026

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1. Welcome to Eggman

These Terms of Service ("Terms") govern your use of EggmanATX.com, our online ordering site, the Eggman app, our rewards program, our text and email messages, and our social media pages (together, the "Services"). The Services are operated by Eggman LLC ("Eggman," "we," "us," or "our"), an Austin, Texas company.

By using the Services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

2. Who Can Use the Services

You must be at least 13 years old to create an account, join the rewards program, or use the Eggman app. If you are under 18, you should have a parent or guardian's permission. You agree to give us accurate information and to keep your account login secure. You are responsible for activity under your account.

3. Ordering

You can order from Eggman in person, through our online ordering site (powered by Square), through the Eggman app, or through third-party delivery partners.

  • Menu and pricing. Menu items, prices, and availability can change at any time and can differ between locations and between ordering channels. Prices on third-party delivery apps may be higher than in our restaurants.

  • Order accuracy. We work hard to get every order right. If something goes wrong, tell us and we will make it right. We may cancel or refuse an order if an item is unavailable, a pricing error occurred, or we suspect fraud or misuse.

  • Payment. Payments are processed by Square or by the platform you order through. By placing an order, you confirm you are authorized to use the payment method you provide.

  • Pickup. Online and app orders are made to order and should be picked up promptly at the location you selected. Our service window is generally 7:00 AM to 1:30 PM daily, but hours can vary by location, so please check the Locations page.

4. Third-Party Delivery (Uber Eats, DoorDash, Favor)

If you order Eggman through Uber Eats, DoorDash, Favor, or another delivery partner, your order is governed by that company's terms and privacy policy, not ours. The delivery partner controls delivery timing, fees, refunds for delivery issues, and customer support for those orders. We are not responsible for delays, errors, or problems caused by a delivery partner.

5. Catering (ezCater)

Our large catering orders are placed through the ezCater platform. Your catering order, including pricing, deposits, payment, cancellations, and changes, is governed by ezCater's terms and policies. For catering questions we can answer directly, contact us using the information in Section 17.

6. Eggman Rewards Program

The Eggman rewards program is operated by Eggman and powered by our app provider and Square. By joining, you agree to the following:

  • Eligibility and enrollment. Joining is free, and you must meet the age requirement in Section 2. You may have only one rewards account.

  • Earning points. You earn points on eligible purchases made while signed in to your rewards account, at the rate shown in the Eggman app or on our Rewards page. Points are not earned on tax, tips, gift card purchases, or purchases made through third-party delivery apps or ezCater unless we say otherwise.

  • Redeeming points. Points can be redeemed for the rewards shown in the app. Rewards may be limited to certain items or locations and may change.

  • Welcome offer. New members who download the Eggman app and sign up may receive an offer. The offer is limited to one per person, is for new accounts only, and may be changed or ended at any time.

  • Birthday sandwich. Members may receive a free birthday sandwich, redeemable during the period shown in the app. A valid birthdate must be on the account, and the reward is limited to one per member per year.

  • Early access. Members may get first access to menu drops and special offers. Early access is a perk, not a guarantee of availability.

  • No cash value. Points and rewards have no cash value, cannot be sold, transferred, or combined with other offers unless stated, and are not property of the member.

  • Expiration. Points and rewards may expire after a period of account inactivity or as shown in the app. Please check the app for current expiration rules.

  • Fraud and misuse. We may suspend or terminate an account and cancel points or rewards if we suspect fraud, abuse, multiple accounts, or a violation of these Terms.

  • Changes. We may change, suspend, or end the rewards program, its benefits, or its rules at any time, with notice where required by law.

7. Text Messages and Notifications

If you opt in to text messages, you agree to receive recurring marketing and promotional text messages from Eggman at the mobile number you provided, sent through Square. Message frequency varies. Message and data rates may apply.

  • Consent is not a condition of any purchase.

  • To stop receiving texts, reply STOP at any time. For help, reply HELP or contact us using the information in Section 17.

  • If you use the Eggman app, we may send push notifications about orders, rewards, and promotions. You can turn them off in your device settings.

  • Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your phone number and other information.

8. eGift Cards

Eggman currently offers eGift Cards only. eGift Cards are sold through Square and:

  • can be redeemed for food and drinks at participating Eggman locations and, where available, through our online ordering site;

  • are not redeemable for cash, except where required by law;

  • are not refundable, and we are not responsible for lost, stolen, or misused cards or for cards sent to an incorrect email address;

  • do not expire, and have no dormancy fees.

9. Merchandise

Merchandise purchased through our online store is final sale. We do not accept returns or exchanges on merch. If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will work with you to make it right. Shipping times are estimates and are not guaranteed.

10. Allergens and Food Safety

Our food is made to order in kitchens that handle eggs, dairy, wheat, gluten, soy, sesame, tree nuts, peanuts, fish, and other common allergens. We cannot guarantee that any menu item is free of any allergen, and cross-contact can occur. If you have a food allergy or dietary restriction, please tell our team when you order and use your own judgment before eating. Our menu and recipes may change without notice. Consuming raw or undercooked foods may increase the risk of foodborne illness.

11. Photos, Reviews, and Tagged Posts

We love seeing your Eggman moments. When you post a photo, video, review, comment, or other content that tags @eggmanatx, uses an Eggman hashtag, or is submitted to us, you grant Eggman LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and share that content, along with your name or social handle, on our website, social media, marketing materials, and other promotions, including as customer testimonials.

You confirm that you own or have the right to share the content and that it does not violate anyone else's rights. If you would like your content removed from our website or channels, contact us and we will take it down within a reasonable time. Removal does not affect uses that have already occurred in printed or published materials.

12. Acceptable Use

Please don't:

  • use the Services for anything unlawful, fraudulent, or harmful;

  • interfere with, scrape, or attempt to gain unauthorized access to the Services or other users' accounts;

  • abuse promotions, rewards, or gift cards, including by using bots or multiple accounts;

  • post content that is harassing, hateful, infringing, or misleading;

  • use the Eggman name, logos, or branding in a way that suggests you are affiliated with us without written permission.

13. Intellectual Property

The Services and everything on them, including the Eggman name, logos, "Eggman Roll" and other menu names, recipes, photographs, text, graphics, and design, are owned by Eggman LLC or its licensors and are protected by trademark, copyright, and other laws. You may view and use the Services for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works from our content, or use our marks, without our written permission.

14. Third-Party Services and Links

The Services work with and link to third parties. We don't control those services and are not responsible for their content, practices, or availability. Your use of them is governed by their own terms and policies.

15. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Eggman LLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Services will be uninterrupted, error-free, or secure.

To the fullest extent permitted by law, Eggman LLC and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of $100 or the amount you paid to us in the 12 months before the claim arose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Any dispute arising from these Terms or the Services must be brought exclusively in the state or federal courts located in Travis County or Williamson County, Texas, and you consent to the personal jurisdiction of those courts. Before filing a claim, you agree to contact us and try in good faith to resolve the issue informally.

17. Changes and Contact

We may update these Terms from time to time. When we do, we will post the new version on this page and update the effective date. Your continued use of the Services after changes take effect means you accept the updated Terms. If any part of these Terms is found unenforceable, the rest remains in effect.

Questions about these Terms? Contact us directly.

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